Backed by the Brand.

If it carries the WCC name, we stand behind it. At Wrangler Coffee Company, we believe great coffee (and merch) should come with great service. Every order purchased directly from WCC is backed by our Satisfaction Guarantee. If something isn’t right, let us know and we’ll work with you to make it right.

Maybe your order arrived damaged, something was missing, you received the wrong item, or there was an issue with the coffee (or other product) itself. Whatever happened, reach out with your order number and a brief explanation of the problem. Photos can also be helpful for damaged shipments or product-quality concerns.

We’ll review the situation and determine the most appropriate solution, which may include correcting or replacing an order, issuing a refund or store credit, or finding another reasonable way to make things right.

 Purchased WCC From a Retail Partner? 

We stand behind those too. If you purchased any of our products from an authorized retail partner and something doesn’t seem right, contact us with your proof of purchase, the product details, a quick explanation of the issue, and we'll do everything we can to remedy the situation as swiftly as possible.

Since retail purchases are processed by the store rather than directly through WCC, the exact solution may vary. Depending on the circumstances, we may replace the product, provide store credit, work with the retailer, or find another reasonable resolution. In any case, our goal is simple: if anything carrying the WCC name falls short of what you reasonably expected, we want to hear about it and help fix it.

Coffee Is Personal, So Is Our Customer Service.

Sometimes nothing is technically wrong with the coffee, it just isn’t the right coffee for you. One person’s perfect dark roast may be too bold for someone else. Some people prefer something bright with more fruit or floral notes, while others want chocolate, caramel, spice, or something just strong enough to get an early morning moving.

With dozens of coffees to choose from, we know not every roast, origin, blend, or flavor will be the perfect fit for every person. If you try something and aren’t sure where to go next, give us a holler. We’re happy to help point you toward something that may be more up your alley.

We roast with freshness in mind, stand behind what we sell, and try to provide the kind of straightforward customer service we’d want ourselves. You trusted us enough to give WCC a try, and we don’t take that lightly. If something isn’t right, let us know. We’ll do our best to make it right.

We're Always Here to Help